Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the Service — including by visiting any agent page on a *.agenturo.app subdomain — you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a legally binding agreement between you and Agenturo. Your continued use of the Service after any changes to these Terms constitutes acceptance of those changes.

Visitors to agent pages (persons who interact with an AI agent hosted on *.agenturo.app) are also bound by these Terms, in particular §§ 2, 6, 9, 12, 13, 14, and 16, by virtue of accessing and using the Service.

2. Service Description & AI Disclaimer

Agenturo provides a platform for creating and hosting AI-powered conversational agents on Agenturo subdomains. The Service is built on top of third-party AI models and is operated as an independent intermediary platform. Agenturo is not affiliated with, endorsed by, or sponsored by any AI model provider.

IMPORTANT — PLEASE READ CAREFULLY:

• Agents are automated software, not humans. No agent on this platform is a real person, professional, or licensed expert, regardless of the persona it adopts.
• AI outputs are not reliable. All AI responses are algorithmically generated and may be inaccurate, incomplete, fabricated, biased, outdated, or misleading. Agenturo makes no representation as to the accuracy, completeness, or fitness for purpose of any AI-generated content.
• Not professional advice. Nothing produced by any agent on this platform constitutes legal, medical, psychiatric, psychological, financial, tax, investment, nutritional, fitness, or any other regulated professional advice. Do not make any decision — particularly one with health, financial, legal, or safety consequences — based solely or primarily on AI output.
• Not a crisis or emergency service. Agents on this platform are not equipped or designed to handle medical emergencies, mental health crises, suicidal ideation, domestic violence, or any situation requiring immediate professional intervention. If you or someone you know is in crisis or danger, contact emergency services (call your local emergency number) or a crisis helpline immediately. Do not use an AI agent as a substitute for emergency assistance.
• Not a mental health service. Agents on this platform are not therapists, counsellors, psychiatrists, or mental health professionals. Agenturo expressly disclaims any responsibility for harm arising from emotional reliance on AI agents.
• Assumption of risk. You acknowledge that AI technology is experimental and rapidly evolving, that outputs may be unpredictable, and that you use the Service entirely at your own risk.
• No endorsement. Agenturo does not review, verify, or endorse any AI-generated content, agent persona, or third-party content provided by agent owners.

3. Eligibility

You must be 18 years of age or the legal age of majority in your jurisdiction. By accepting these Terms, you represent that you have the legal capacity to enter into a binding contract. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

4. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account, whether or not authorised by you.
• You must notify support@agenturo.app immediately if you suspect unauthorised access to your account.
• Agenturo is not liable for any losses arising from unauthorised use of your account.
• You must provide accurate, current, and complete registration information and keep it updated.

5. Billing, Token Limits & Refund Policy

• Agenturo offers a free tier (250,000 tokens per 30-day period), a PRO tier ($19/month, 5,000,000 tokens), and a MAX tier ($99/month, 25,000,000 tokens with all PRO features plus embeddable chat widget, never-offline degraded mode, and founders' direct support).
• PRO and MAX subscriptions are billed monthly via Creem, our merchant of record. All payments, tax, invoicing, and compliance are managed by Creem.
• The free tier requires no credit card and has no time limit.
• Token usage resets every 30 days from your subscription payment date (anniversary-based, not calendar month).
• When the token limit is reached: free and PRO agents go offline until the next 30-day period or until the user upgrades. MAX agents never go offline — they degrade to free AI models for the remainder of the period.
• The embeddable chat widget is a MAX-exclusive feature and is not available on PRO or free tiers.
• You may cancel at any time via the admin panel or Creem customer portal. Cancellation stops future charges; the current billing period is non-refundable. On expiry, your account reverts to the free tier.
• No refunds. The free tier provides an unlimited, risk-free way to evaluate the Service before subscribing. Creem, as merchant of record, may issue refunds at its discretion if support requests are not addressed within 3 business days.
• Agenturo reserves the right to modify pricing or token limits with 30 days' email notice. Continued use after a change constitutes acceptance.

6. Acceptable Use

You must not use the Service to:

• Engage in any illegal, fraudulent, or harmful activity
• Impersonate any real person, public figure, organisation, or brand without explicit authorisation
• Generate, distribute, or publish sexually explicit, pornographic, NSFW, violent, graphic, or gory content of any kind, including AI-generated NSFW content
• Exploit, endanger, solicit, or generate content depicting minors in any harmful or sexual context
• Create deepfakes, face-swap content, non-consensual intimate imagery, or synthetic media designed to deceive
• Provide regulated professional advice (legal, medical, financial, psychological, tax, investment) without displaying prominent disclaimers to visitors
• Operate as or represent a crisis line, emergency service, suicide prevention service, or mental health hotline
• Circumvent, disable, or attempt to bypass any content safety filter, rate limit, or security measure
• Scrape, crawl, or systematically extract data from the platform
• Use lead capture for spam, unsolicited marketing, or resale of visitor data to third parties
• Build a competing product or service using Agenturo infrastructure, or reverse-engineer the Service
• Violate any applicable law or regulation in any jurisdiction

The following content is strictly prohibited and will result in immediate account termination without refund: NSFW/pornographic content; violent or graphic content; content exploiting or endangering minors; deepfakes and non-consensual intimate imagery; content facilitating violence, terrorism, or self-harm; and any content violating applicable law. Automated content moderation is active on all agents.

You are solely responsible for ensuring your agent complies with all applicable laws in your jurisdiction. Agenturo may, but is not obligated to, monitor agent content.

7. User Content & Responsibility

• You retain ownership of the content you provide to the Service ("User Content").
• You grant Agenturo a worldwide, royalty-free, non-exclusive licence to host, process, display, and transmit your User Content solely to operate and improve the Service. This licence terminates when you delete your content or account.
• You are solely and exclusively responsible for your agent's behaviour, the data you configure it with, all AI outputs it generates, and all interactions between your agent and its visitors.
• Agenturo does not pre-screen, review, verify, or endorse User Content or AI-generated output. Agenturo has no obligation to monitor, review, or take action regarding any content.
• You represent and warrant that your User Content does not infringe any third-party rights, including copyright, trademark, privacy, publicity, or personality rights.
• You acknowledge that AI-generated responses produced by your agent may — without your knowledge or intent — resemble, reproduce, or paraphrase third-party copyrighted material. You are responsible for monitoring your agent's outputs and for any resulting third-party claims.
• Agent owner warranties. By deploying an agent, you represent and warrant that: (i) your agent complies with all applicable laws and regulations in all jurisdictions where it may be accessed; (ii) you have all necessary rights, licences, and consents for any content or data you provide; (iii) your agent will not be used for any prohibited purpose under §6; and (iv) any professional or regulated advice your agent provides is accompanied by legally adequate disclaimers visible to visitors. Breach of any of these warranties constitutes a material breach of these Terms and immediately triggers your indemnification obligations under §14.

8. Subdomains

• All subdomains under *.agenturo.app are the exclusive property of Agenturo.
• Users receive a revocable, non-exclusive, non-transferable licence to use a subdomain while their account is active and in good standing.
• Agenturo may reclaim, reassign, or modify any subdomain at any time for any reason, including policy violation, inactivity, trademark conflict, or business needs.
• Users acquire no proprietary, trademark, or other rights over any subdomain. Subdomain assignments are not guaranteed and do not confer ownership.

9. Intellectual Property

Agenturo's name, logo, design, software, and documentation are the exclusive intellectual property of Agenturo and may not be copied, modified, distributed, or used without prior written permission. Nothing in these Terms transfers any Agenturo intellectual property to you.

AI-generated content ownership. The intellectual property status of AI-generated outputs is legally unsettled. Agenturo makes no claim of ownership over AI-generated responses and makes no warranty that such responses are free from third-party intellectual property rights. You use AI-generated outputs entirely at your own risk. Agenturo shall not be liable for any intellectual property infringement claim arising from AI-generated content produced by any agent on the platform.

10. Platform Intermediary & Copyright

Agenturo is a passive platform intermediary. Agenturo hosts AI agents created and configured by independent users ("agent owners"). Agenturo does not create, select, or control the content of individual agents or their outputs. Agenturo qualifies as a hosting service provider and claims all available safe harbour protections under applicable law, including the Electronic Commerce (EC Directive) Regulations 2002 (UK) and equivalent laws.

Copyright / IP takedown. If you believe that content accessible through our platform infringes your copyright or other intellectual property rights, please send a written notice to privacy@agenturo.app including: (i) identification of the copyrighted work claimed to be infringed; (ii) identification of the infringing material and its location on our platform; (iii) your contact information; (iv) a statement that you have a good-faith belief that the use is not authorised; (v) a statement under penalty of perjury that the information in your notice is accurate and that you are the rights owner or authorised to act on their behalf.

Agenturo will review valid notices and, where appropriate, disable access to the infringing material. We reserve the right to terminate accounts of repeat infringers.

Counter-notification. If you believe material was removed in error, you may send a counter-notification to privacy@agenturo.app including: (i) identification of the removed material; (ii) a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; (iii) your contact information and consent to jurisdiction.

Third-party services. The Service relies on Vercel (hosting), OpenRouter (AI inference), Creem (payments), Resend (email), Neon (database), and Sentry (error monitoring). Agenturo is not responsible for the availability, accuracy, or conduct of any third-party service. Third-party outages or changes do not constitute a breach by Agenturo.

11. Lead Capture & Data Processing

• When you enable lead capture, you are the data controller for personal data collected from your visitors. Agenturo acts as data processor on your behalf.
• You are solely responsible for complying with all applicable privacy laws (including GDPR, CCPA, and others) regarding data you collect through your agent.
• You must not use collected lead data for spam, unsolicited marketing, or sale to third parties.
• You must have a lawful basis for collecting and processing visitor data and must provide visitors with an adequate privacy notice.
• The controller/processor relationship is governed by our Data Processing Agreement, incorporated into these Terms by reference. By enabling lead capture, you automatically accept the DPA.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AGENTURO AND ITS FOUNDER HEREBY DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF AI-GENERATED CONTENT, AND UNINTERRUPTED OPERATION. Agenturo is a frontier technology product built on rapidly evolving AI infrastructure entirely outside Agenturo's control.

No oral or written information or advice given by Agenturo or its founder, employees, or representatives creates any warranty not expressly stated in these Terms.

No uptime guarantee. The Service may experience downtime, interruptions, model changes, or permanent discontinuation at any time, for any reason, without notice or liability. Agenturo has no obligation to maintain, continue, or restore any feature, AI model, or service level.

No mental health or crisis service warranty. Agenturo makes no representation that any agent on the platform is suitable for, or safe to use in connection with, any mental health condition, emotional vulnerability, or personal crisis. Agenturo expressly disclaims all responsibility for any harm — physical, psychological, financial, or otherwise — arising from emotional or psychological reliance on an AI agent.

AI regulatory uncertainty. AI law and regulation is rapidly evolving globally. Agenturo may be required to restrict, modify, or discontinue features to comply with future regulation. No such change shall constitute a breach of these Terms or give rise to any refund or compensation claim.

Nothing in these Terms excludes Agenturo's liability for: (a) death or personal injury caused by Agenturo's own negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded under applicable law (including the Unfair Contract Terms Act 1977 where applicable).

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AGENTURO, ITS FOUNDER (IN THEIR PERSONAL CAPACITY OR OTHERWISE), OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to: loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings; harm arising from reliance on AI-generated content; harm from third-party AI model behaviour; harm from cross-agent interactions; harm from lead capture data misuse by agent owners — regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and regardless of whether Agenturo has been advised of the possibility of such damages.

TOTAL AGGREGATE LIABILITY OF AGENTURO AND ITS FOUNDER TO YOU FOR ANY AND ALL CLAIMS IS CAPPED AT THE LESSER OF: (A) FEES ACTUALLY PAID BY YOU TO AGENTURO IN THE 3 MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) USD $100 — WHICHEVER IS LOWER.

Some jurisdictions do not allow limitation of certain damages. In such jurisdictions, liability is limited to the minimum extent permitted by applicable law.

No liability for AI outputs. Agenturo shall have no liability whatsoever for: (a) any harm resulting from reliance on AI-generated responses; (b) any decision made by any person based on AI output; (c) any AI-generated content that is inaccurate, offensive, or harmful; (d) any failure of AI content safety filters; or (e) any AI model behaviour change, deprecation, or unavailability by a third-party provider.

Agent owner liability ring-fence. Claims arising from an agent owner's agent — including visitor claims, third-party IP claims, data protection claims, or professional advice claims — are solely the liability of that agent owner. Agenturo bears no liability for the conduct of agents it did not configure and does not endorse.

Founder personal liability. References to "Agenturo" in these Terms include its founder acting in their personal and business capacity. The liability cap and all exclusions in this section apply equally to the founder personally. No claim may be brought against the founder in their personal capacity that would not be equally subject to these limitations.

Time bar on claims. Any claim or cause of action arising out of or relating to the Service or these Terms must be commenced within one (1) year of the date on which the claim arose. Claims not brought within this period are permanently barred, regardless of any applicable statute of limitations.

13A. Assumption of Risk

BY USING THE SERVICE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• You use the Service entirely at your own risk. You have evaluated the Service independently and determined it is suitable for your purposes.
• AI technology is experimental, unpredictable, and rapidly evolving. You assume all risk of AI outputs being inaccurate, misleading, harmful, offensive, or legally problematic.
• You assume all risk arising from your visitors' use of and reliance on your agent, including any physical, psychological, financial, legal, or reputational harm to visitors.
• You assume all regulatory and compliance risk for deploying an AI agent in your jurisdiction and in all jurisdictions where your visitors may be located.
• You assume all risk that AI models, third-party infrastructure, or platform features may be changed, restricted, or discontinued without notice.
• You assume the risk that your agent may produce outputs you did not intend, anticipate, or sanction, including outputs that could create legal liability.
• The allocation of risk in these Terms reflects a reasonable and informed balance between the parties, and the fees you pay (if any) are set in reliance on this allocation.

14. Indemnification

You agree to indemnify, defend, and hold harmless Agenturo, its founder, officers, directors, employees, contractors, and agents from and against any and all claims, demands, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and costs of defence) arising from or relating to:

• Your use of the Service or your agent's operation
• Any content, persona, or behaviour of your agent
• Any interaction between your agent and its visitors, including claims by visitors
• Any AI-generated content produced by your agent that infringes third-party intellectual property rights
• Any professional advice claim arising from your agent's outputs
• Any mental health, personal injury, or emotional harm claim arising from visitor reliance on your agent
• Your violation of these Terms or any applicable law
• Your violation of any third-party right, including privacy, publicity, or intellectual property rights
• Your collection, use, or disclosure of visitor or lead data
• Any regulatory fine, penalty, or enforcement action arising from your use of the Service
• Any claim by a third party that your agent impersonates or defames them

Agenturo reserves the right to assume exclusive control of the defence of any matter subject to indemnification, at your expense. You will cooperate fully with Agenturo in asserting any available defences. Your obligation to indemnify is immediate — you must advance defence costs to Agenturo on demand, subject to repayment if a court determines the claim was not covered by this section.

Your indemnification obligation survives termination of your account or these Terms and applies to any claim arising from acts or omissions during the period your account was active, regardless of when the claim is made.

15. Termination & Suspension

• You may delete your agent and all associated data at any time via the admin panel. To close your login account, email support@agenturo.app.
• Agenturo reserves the right to suspend, restrict, or permanently delete any user account and all associated data, at its sole discretion, with or without cause, with or without notice.
• Grounds for immediate termination include but are not limited to: violation of these Terms, illegal activity, harmful content, non-payment, inactivity exceeding 12 months, court order, or any reason Agenturo deems necessary to protect the platform or its users.
• Upon termination, your subdomain licence is immediately and permanently revoked.
• Data deletion follows the Privacy Policy retention schedule.
• No refunds are issued upon termination for any reason.
• Survival. Sections 2, 7, 9, 10, 12, 13, 14, 16, 17, and 18 survive termination of these Terms indefinitely.

16. Dispute Resolution

• Informal resolution first. Before initiating arbitration, you must email support@agenturo.app describing the dispute and your desired resolution. The parties will have 30 days to resolve it informally.
• Binding arbitration. If unresolved, disputes shall be finally settled by binding arbitration administered by the International Chamber of Commerce (ICC) under the ICC Arbitration Rules in force at the time. The arbitration shall be conducted by a sole arbitrator, in the English language, seated in London, England, and may be held via videoconference.
• Fees. Each party bears its own legal costs. ICC administrative fees are allocated per ICC Rules. For claims under $10,000 brought by you, Agenturo will cover the ICC filing fee.
• Opt-out. You may opt out of this arbitration agreement within 30 days of creating your account by emailing support@agenturo.app with the subject line "ARBITRATION OPT-OUT". Opting out does not affect any other provision of these Terms.
• Class action waiver. All disputes will be resolved on an individual basis. You waive any right to participate in a class action, collective action, or representative proceeding. If this waiver is found unenforceable, the arbitration clause shall not apply to that claim.
• Either party may bring individual claims in a court of competent jurisdiction where the claim qualifies for a small claims or equivalent summary procedure.
• Agenturo may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or prevent irreparable harm, without waiving arbitration rights for other disputes.

17. Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of laws provisions. GDPR compliance is maintained regardless of your jurisdiction. For EU/EEA users, nothing in these Terms limits your rights under applicable EU consumer protection or data protection law.

18. General Provisions

• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.
• Entire Agreement: These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Agenturo and supersede all prior or contemporaneous agreements, representations, or understandings.
• No Third-Party Beneficiaries: These Terms do not confer any rights on any third party. Visitors to agent pages have no rights under these Terms against Agenturo beyond those set out in §§ 2, 12, and 13.
• Force Majeure: Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, pandemic, government action, changes in AI regulation, third-party AI provider policy changes, infrastructure failures, or power outages.
• No Waiver: Failure to enforce any provision does not waive the right to enforce it later.
• Assignment: Agenturo may assign these Terms freely (e.g., in an acquisition or merger). You may not assign your rights without prior written consent from Agenturo.
• No Agency: Nothing in these Terms creates a partnership, employment, joint venture, or agency relationship between the parties.
• Notices: Notices to you will be sent to the email address on file. Notices to Agenturo should be sent to support@agenturo.app.
• Service Modifications: Agenturo may modify, suspend, or discontinue any feature or the entire Service at any time without liability, including to comply with applicable AI regulation or third-party provider requirements.
• Changes to Terms: Material changes will be notified via email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
• Export Compliance: You must comply with all applicable export control and sanctions laws.
• Electronic Communications: By using the Service, you consent to receiving electronic communications from Agenturo at the email address on file.
• No Obligation to Provide Service: Agenturo has no obligation to provide, continue providing, or restore access to the Service or any feature thereof. Agenturo may discontinue the Service or any part of it at any time, for any reason, with or without notice, without any liability to you.
• Account Closure Release: Upon closing your account (whether by your choice or Agenturo's), you release Agenturo and its founder from any and all claims, demands, and damages — known and unknown — arising out of or in any way connected with your use of the Service, except for claims that cannot be released by law.
• Each Party Bears Own Legal Costs: Except as expressly provided in §16 (arbitration) and §14 (indemnification), each party bears its own legal costs in connection with any dispute. You have no right to recover legal costs from Agenturo.

Contact

support@agenturo.app · privacy@agenturo.app · Privacy Policy