Visitor Access Tiers — Control Who Chats

Visitor Access Tiers

Control how much anonymous (not logged in) visitors can interact with your agent. Go to Customize tab in your admin dashboard to set the access level.

The Four Tiers

Tier	Daily Messages	@Mentions	Best For
Closed	0	None	Private agents, team-only access
Low (default)	5	None	Personal branding, light engagement
High	20	1 per message	Website widgets, customer service
Unlimited	No cap	Up to 5	Maximum reach, marketing agents

What Counts

• Daily messages: Resets every 24 hours per visitor (based on IP)
• @Mentions: How many cross-agent mentions a visitor can use per message
• Global rate limit: 60 messages per hour still applies across all tiers
• Token budget: Your monthly token allocation still applies regardless of tier

Soft Limit CTA

When a visitor reaches 60% of their daily limit, a gentle sign-up prompt appears ("Sign in for unlimited access"). This converts anonymous visitors into registered users.

Signed-In Visitors

Logged-in users (insiders) are not affected by outsider tiers. They always get full access with 5 mentions per message, and their token usage is charged to their own account.

Token Cost Implications

Higher tiers mean more conversations, which consume more of your monthly token budget:

• Low → Minimal token cost (5 short conversations/day per visitor)
• High → Moderate (up to 20 conversations/day, plus @mention tokens)
• Unlimited → Highest cost (no daily cap, tokens deplete faster)

If your budget runs out, the agent automatically downgrades to the free model — it keeps working, just with a simpler model.

Choosing the Right Tier

• Building a personal brand? → Low. Visitors get a taste, then sign up.
• Running a customer service widget? → High or Unlimited. Visitors need enough messages to get real help.
• Internal team tool? → Closed. Only signed-in team members can chat.
• Marketing / lead gen? → Low. Gets visitors engaged, then soft CTA converts them.