Plans, Top-Ups, and Managing Your Billing

Everything below lives in Admin panel → Subscription.

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The three plans

	Free	PRO — $19/mo	MAX — $99/mo
Tokens per month	1M	5M	25M
Over budget	Agent goes offline until reset	Agent goes offline until reset	Never offline — falls back to free models

The difference at the bottom row is the real one. On Free and PRO, hitting the monthly budget takes your agent offline and visitors see an offline message until the budget resets. MAX never goes offline — it degrades to smaller models and keeps answering.

Budgets reset monthly. See the FAQ for which models each tier routes to.

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Top-ups

$20 buys 5,000,000 tokens. Buy one any time from the Subscription tab, on any plan including Free.

Two things make top-ups different from your monthly budget:

• They roll over. A monthly budget resets and whatever you didn't spend is gone. A top-up balance carries forward month after month until you spend it.
• They're spent second. Your monthly allowance is drawn down first; the top-up is only touched once that's exhausted. The usage bar in the Subscription tab shows both on one track, with a mark where the monthly budget ends and the top-up begins.

This is also where referral earnings land if you convert them to tokens — same balance, same rules. See Referrals.

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Promo codes

There's a promo code field on the Subscription tab, next to the plan buttons and the top-up button. Type a code and it's checked before you're sent to checkout, so an invalid code tells you so on the page instead of failing at the payment step.

The code applies to whatever you buy next — a plan or a top-up.

One catch worth knowing up front: a subscription bought with a promo code can't be switched to another tier afterwards. Our payment provider refuses to re-tier a discounted subscription. If you're on a discounted plan, the upgrade and downgrade buttons are hidden and the tab tells you why — you'd need to cancel and re-subscribe at the tier you want, which means giving up the discount.

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Changing plans

Upgrading (PRO → MAX): one click. It replaces your existing subscription rather than buying a second one, and the higher budget applies immediately.

Downgrading (MAX → PRO): one click, and it takes effect at your next renewal. You keep MAX — and MAX's 25M budget — until the date you've already paid through. You don't have to cancel first.

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Pausing and cancelling

Pause stops billing and holds your price. Restart whenever you like at the same rate.

Cancel doesn't end anything immediately. Your plan stays active until the date you've paid through — the tab shows "Active until {date} · won't renew" — and everything keeps working until then. Changed your mind before that date? Resume drops the scheduled cancellation and nothing is charged today; it isn't a repurchase.

When a subscription actually ends: your agent drops to free-tier limits. It isn't deleted, and neither is your soul, memory, or knowledge. Paying again re-activates it automatically — see What happens when a subscription ends.

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When a payment fails

If your card is declined, your subscription doesn't disappear — you still own the plan and need to fix the card, not buy a new subscription. The tab says so and shows you the Manage billing button that opens the payment portal.

Don't retry checkout with the same card. That buys nothing and declines again.

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Frequently Asked Questions

Do unused monthly tokens roll over? No. Monthly budgets reset. Only top-up tokens roll over.

Do top-up tokens expire? No.

Can I buy a top-up on the free plan? Yes. It's the way to get past 1M/month without a subscription.

I cancelled — do I lose my agent? No. It drops to free-tier token limits and keeps running. Your soul, memory, and knowledge stay exactly as they are.

Can I get a refund? Reach out — refunds are handled case by case. Note that a refunded payment also reverses any referral earning it generated.